FAQ's

Yes. Acre Living works with interior designers, decorators, architects, landscapers, builders, property developers and commercial clients throughout Australia.

If you're working on a residential or commercial project, please contact our team to discuss trade pricing, project requirements and volume purchases.

Absolutely

Whether you're furnishing a single room, an entire home, a display suite, hospitality venue, office or commercial project, our team can assist with product selection, larger quantity orders and delivery coordination.

For larger projects, please contact us to discuss your requirements.

We make every effort to ensure product colours, finishes and materials are displayed as accurately as possible.

However, colours may vary slightly depending on your screen settings, device and lighting conditions. Natural materials such as timber, stone, marble, rattan and leather may also vary in colour, texture and grain, making each piece unique.

If you have any questions regarding finishes or materials, please contact our team prior to placing your order.

We strive to offer exceptional value across our entire collection.

If you find the same product advertised at a lower price by an authorised Australian retailer, please contact us before placing your order. Our team will review the pricing and, where possible, endeavour to match or beat the advertised price.

Price matching is assessed on a case-by-case basis and excludes clearance, liquidation, marketplace and promotional offers.

If you need to modify or cancel your order, please contact us as soon as possible.

As many orders are processed shortly after purchase, we cannot guarantee changes can be made once an order has entered the dispatch process.

If an order has already been dispatched, cancellation may be treated as a change-of-mind return and may be subject to return freight charges and applicable restocking fees.

Most products are delivered ready for simple assembly where required. Assembly requirements are outlined on individual product pages.

Acre Living offers assembly or installation services on a case by case situation. Should our freight partner not be able to offer this service, we recommend engaging a qualified local tradesperson or furniture assembly professional if assistance is required.

Currently, Acre Living does not offer customer collection facilities.

All orders are delivered through our network of trusted courier and furniture freight partners to ensure a safe and professional delivery experience.

Yes. We deliver throughout Australia, including regional and remote areas.

Delivery costs and transit times vary depending on your location and the products ordered. Shipping costs can be calculated by entering your postcode during checkout.

Please note that deliveries to regional and remote locations may require additional transit time.

To provide efficient delivery throughout Australia, products are dispatched from a network of distribution centres and warehouses located across New South Wales, Victoria and Queensland.

As products may be stored in different locations, orders containing multiple items may be delivered separately and arrive on different days.

We ask customers to inspect all items carefully upon delivery.

If your order arrives damaged or faulty, please notify Acre Living within 24 hours of receiving your order and provide photographs of the product, packaging and any visible damage.

Once received, our team will assess the issue and work with you to arrange a replacement, repair or refund in accordance with Australian Consumer Law.

We want you to be delighted with your purchase.

If you change your mind, please contact us within 14 days of receiving your order. Approved returns must be unused, unassembled, in original packaging and in resalable condition.

Customers are responsible for return freight costs.

Due to handling, administration and freight expenses associated with larger furniture pieces, approved change-of-mind returns may incur a restocking fee of up to 20% of the purchase price.

Custom-made, made-to-order, clearance and final sale items cannot be returned unless required under Australian Consumer Law.

Please contact our team before arranging any return so we can assist with the process.

Yes.

Acre Living uses industry-standard SSL encryption and secure payment gateways to protect your personal and payment information.

Your privacy and security are extremely important to us, and we are committed to maintaining the highest standards of online security.

We accept a range of secure payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Bank transfer may also be available for selected orders by prior arrangement.

Of course.

If you require further information regarding dimensions, materials, finishes, care instructions or suitability for your space, please contact our team.

We'll do our best to provide any additional information available to help you make an informed purchasing decision.