At Acre Living, we believe that purchasing furniture and homewares online should be an enjoyable and stress-free experience.
From the moment you place your order, we're committed to providing clear communication, realistic delivery timeframes and careful handling of every item. We work closely with our trusted supplier warehouses and specialist delivery partners to ensure your order arrives safely and in excellent condition.
Whether you're purchasing a single décor piece or furnishing an entire home and garden, our team will keep you informed throughout the delivery journey, providing updates from dispatch through to arrival.
Our goal is simple — to deliver not only beautiful furniture, lighting, homewares, outdoor living and garden products, but a delivery experience that reflects the quality and care behind the Acre Living brand.
We partner with some of Australia's leading furniture manufacturers and homewares suppliers to offer a carefully curated collection of furniture, lighting, homewares, outdoor living and garden products.
Unlike traditional retailers operating from a single warehouse, your order may be dispatched from one or more of our trusted supplier warehouses located across New South Wales, Victoria and Queensland. This allows us to offer an extensive range of premium products while maintaining competitive pricing and efficient delivery throughout Australia.
We work with specialist furniture carriers for larger furniture items and a trusted network of courier and freight partners for lighting, homewares and smaller products, ensuring every order is transported safely and professionally.
Most in-stock orders are dispatched within 2–4 business days, depending on supplier warehouse workloads and freight scheduling.
Once your order has been processed, our team will provide a realistic delivery timeframe based on your location and the delivery schedule. You'll continue to receive updates throughout the entire delivery process, so you're always informed about your order's progress.
Delivery times vary depending on your location and the supplier warehouse your order is dispatched from.
As a general guide:
| Location | Estimated Delivery |
|---|---|
| Sydney Metro | 2–7 Business Days |
| Melbourne Metro | 3–8 Business Days |
| Brisbane & Gold Coast Metro | 3–8 Business Days |
| Canberra | 4–9 Business Days |
| Adelaide Metro | 5–10 Business Days |
| Regional NSW | 5–12 Business Days |
| Regional VIC | 5–12 Business Days |
| Regional QLD | 5–12 Business Days |
| Regional SA | 5–12 Business Days |
| WA, TAS & NT | By enquiry — please contact us |
These delivery timeframes are estimates only and may vary due to supplier availability, freight scheduling, weather events, public holidays or circumstances outside our control.
Acre Living offers Free Delivery to metropolitan postcodes in Sydney, Melbourne, Brisbane, the Gold Coast, Adelaide and Canberra. Free Delivery is applied automatically at checkout when your delivery postcode is eligible.
Our metropolitan delivery area follows the Australia Post Capital Cities delivery zone. If your postcode qualifies, Free Delivery will be the only shipping option shown at checkout.
Regional Deliveries
Regional addresses in New South Wales, Victoria, Queensland, South Australia and the ACT are charged a $150 freight deposit at checkout.
This deposit is a contribution towards freight, not the full cost. Because furniture varies so widely in size, weight and destination, we obtain an individual freight quotation for every regional order.
How the freight deposit works
Your order will not be dispatched, and no balance will be charged, until you have approved the final delivery cost in writing.
Rather than passing on the full freight cost, Acre Living subsidises delivery wherever possible to help keep costs as low as we can.
Western Australia, Tasmania & the Northern Territory
We are not currently able to offer online checkout to Western Australia, Tasmania or the Northern Territory. Freight to these destinations varies too widely for us to quote in advance, and we would rather price it properly than guess.
We do deliver to these states by arrangement. Please email sales@acreliving.com.au with the items you are interested in and your delivery address, and we will prepare a tailored quotation for you.
If you are not satisfied with the final delivery cost quoted for a regional order, you may cancel at any time before dispatch and receive a full refund, including the $150 freight deposit.
To cancel, simply reply to the quotation email or contact us at sales@acreliving.com.au. Refunds are processed to your original payment method.
Nothing in this policy limits your rights under the Australian Consumer Law.
As products are dispatched from multiple supplier warehouses, your order may arrive in separate deliveries.
This allows available items to be dispatched sooner rather than delaying your entire order until every item is ready.
Tracking details or delivery updates will be provided for each shipment where available.
Lighting, homewares, artwork and smaller furniture pieces are generally dispatched via our trusted courier and freight partners.
Tracking information will be provided wherever available.
White Glove Delivery may be available on selected products and in selected metropolitan areas.
Where available, this premium service may include delivery to your room of choice, unpacking, assembly and removal of packaging.
Availability and pricing vary depending on the product and delivery location.
If White Glove Delivery is available for your order, our team will discuss the available options with you prior to dispatch.
Standard furniture deliveries are generally made to the ground floor or main entrance of the delivery address.
Delivery to a specific room within your home may be available where White Glove Delivery has been arranged or where offered by the delivery carrier.
If your property has stairs, restricted access or other delivery challenges, please contact us before placing your order so we can recommend the most suitable delivery option.
Unless otherwise stated on the relevant product page, furniture is supplied unassembled and assembly is not included in the purchase price.
Many products require only simple assembly and include the necessary hardware and instructions where applicable.
Assembly services may be available on selected products through our White Glove Delivery service.
Where practical, Acre Living will consolidate multiple items into as few deliveries as possible.
However, as products are dispatched from multiple supplier warehouses, your order may arrive in separate deliveries to avoid unnecessary delays. There is no additional charge for split deliveries resulting from multiple warehouse locations.
From time to time, selected products may be available on pre-order or backorder.
Where applicable, an estimated dispatch or arrival timeframe will be displayed on the product page.
If your order contains both in-stock and pre-order items, we may dispatch available items separately so you can begin enjoying your purchase sooner.
Our team will keep you informed of expected delivery timeframes throughout the process.
Once your order has been dispatched, tracking information will be provided wherever available.
Please note that specialist furniture carriers do not always offer live tracking in the same way as standard parcel couriers.
Where live tracking is unavailable, Acre Living or our delivery partners will keep you updated with delivery schedules and estimated arrival times.
As Acre Living products are dispatched directly from our trusted supplier warehouses, warehouse collection is generally not available.
If collection is available for a particular product or supplier, this will be confirmed and arranged with you prior to dispatch.
It is the customer's responsibility to ensure products can be safely delivered into the property.
Please consider:
If additional delivery services or specialised equipment are required due to restricted access, additional charges may apply.
If a delivery cannot be completed because access is unsuitable, re-delivery charges may also apply.
Please inspect your order carefully upon delivery.
If you notice any damage to the packaging or product:
Keeping the original packaging is important, as freight providers often require it when assessing transit
damage claims.
While we work hard to ensure every order arrives as quickly as possible, all delivery dates are estimates
only.
Occasionally delays may occur due to:
If your order is delayed, our team will keep you informed and provide updated delivery estimates.
At this time, Acre Living delivers within Australia only.
Thank you for choosing Acre Living to help furnish your home and garden.
We're passionate about bringing together thoughtfully designed furniture, lighting, homewares, outdoor living and garden products that help create beautiful, functional spaces both indoors and out.
Every order is backed by exceptional customer service, trusted delivery partners and a commitment to making your shopping experience as seamless, enjoyable and transparent as possible from the moment you place your order through to delivery.
If you have any questions before, during or after placing your order, our friendly team is always here to help.
Email: sales@acreliving.com.au
We look forward to helping you create a home and garden you'll love for years to come.Get 10% off your first purchase, exclusive subscriber offers, and the inside scoop on fresh styles before anyone else.
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If an item is listed as a pre-order, it means it’s currently out of stock and due to arrive around the
estimated date shown.
Once the stock has arrived, your order will be dispatched. Your estimated dispatch date will be
included in your confirmation email.
If you purchase a pre-order item along with in-stock products, the in-stock items will ship the next
business day.
If you have a discount code, you can apply it at checkout.
