At Acre Living, we value your privacy and are committed to protecting your personal information. We understand that shopping online requires trust, and we are committed to handling your information responsibly, securely and transparently. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, subscribe to our communications or interact with us. This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

We may collect your name, email address, phone number, billing and delivery address, order history, payment details processed securely by our payment providers, customer enquiries, marketing preferences, and technical information such as IP address, browser type, device information and website usage. 

We use your information to process orders, arrange deliveries, communicate about your purchases, provide customer support, process returns and warranty claims, improve our products and services, personalise your experience, send marketing where you have opted in, prevent fraud and comply with legal obligations. 

Payments are securely processed by trusted third-party providers. Acre Living does not store your complete credit card details. Transactions are encrypted using industry-standard security. 

If you subscribe to our mailing list, we may send you updates about new arrivals, styling inspiration, promotions and seasonal collections. You can unsubscribe at any time using the link in our emails or by contacting us. 

We use cookies and similar technologies to improve your browsing experience, remember your preferences, maintain your shopping cart and analyse website performance. We may use Google Analytics, Meta Pixel and similar services to understand website usage and improve our marketing.

We never sell your personal information. We may share information with trusted delivery partners, supplier warehouses fulfilling your order, payment processors, Shopify and other technology providers, marketing platforms, analytics providers, professional advisers and government authorities where required by law. We only provide information necessary for those services. 

We maintain physical, electronic and administrative safeguards designed to protect your information against unauthorised access, misuse, disclosure or loss. Although no online system is completely secure, we continually review our security practices. 

You may request access to the personal information we hold about you and ask us to correct inaccurate or outdated information. We may verify your identity before processing requests. 

Our website may contain links to third-party websites. Their privacy practices are independent of Acre Living, and we encourage you to review their policies. 

Our website is intended for general audiences and is not knowingly directed to children under 16 years of age without appropriate parental or guardian consent. 

You may unsubscribe from marketing communications, manage cookies through your browser, request access to your information and ask us to update or correct your personal information at any time. 

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. The latest version will always be available on our website. 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at sales@acreliving.com.au

Trust is at the heart of everything we do. Whether you're furnishing your home, browsing our collections or simply seeking inspiration, you can feel confident knowing your personal information is handled with care, integrity and respect. Thank you for choosing Acre Living. 

30 June 2026