Returns & Refund Policy 

At Acre Living, we want you to shop with confidence. 

We understand that purchasing furniture and homewares online is an important decision, and we're committed to making the process as smooth and transparent as possible. 

If there's an issue with your order, our team will work with you to find a fair and practical solution. Whether it's a damaged item, a manufacturing fault or an approved return, we'll guide you through the process every step of the way.

We encourage you to carefully review each product before placing your order, including:

• Product descriptions
• Dimensions
• Materials and finishes
• Colour information
• Care instructions
• Delivery information

If you have any questions before ordering, our team is always happy to help.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

If your product is faulty, significantly different from its description, or fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund in accordance with your rights under Australian Consumer Law. 

Nothing in this policy limits or excludes your statutory rights. 

All return requests must be approved by Acre Living before goods are returned.

Return requests must be submitted within 7 days of receiving your order. 

Please email sales@acreliving.com.au with:

• Your order number
• Customer name
• Product name or item code
• Reason for the return
• Clear photographs where applicable (required for damaged or faulty items)

 Once approved, we'll issue a Return Confirmation (RC) together with return instructions. 

Please do not return any products without prior approval. 

We understand that sometimes plans change. 

Subject to approval, change of mind returns may be accepted provided: 

• Your request is made within 7 days of receiving your order.
• The item is unused and in brand-new condition.
• The product is returned in its original packaging.
• All accessories, instructions and protective packaging are included.
• The product is suitable for resale.

Please note:

• Return freight costs are the responsibility of the customer.
• Customers are responsible for goods until they are safely received by the nominated return
  warehouse.
• A 20% restocking fee applies to approved change of mind returns.
• The remaining balance will be issued as an Acre Living store credit for future purchases.

Unless required under Australian Consumer Law, change of mind returns cannot be accepted for:

• Made-to-order products
• Customised or personalised items
• Clearance or final sale items
• Products that have been assembled, installed or used
• Items returned without original packaging
• Products that are damaged after delivery due to misuse or incorrect handling

If your item arrives damaged or has a manufacturing fault, please contact us within 7 days of delivery.

Please email: 

• Your order number
• A brief description of the issue
• Clear photographs showing the damage or fault

Our team will assess the issue and, where appropriate, arrange one of the following:

• Replacement product
• Repair
• Store credit
• Refund (where required under Australian Consumer Law)

Each claim is assessed individually in consultation with the supplier where required.

While every order is carefully packed and transported by trusted delivery partners, damage can occasionally occur during transit. 

If this happens, please notify us within 24 hours of delivery and retain all original packaging where possible. 

Photographs of both the packaging and the damaged product help us process claims as quickly as possible.

We make every effort to accurately display product colours and finishes. 

However, colours may vary slightly due to differences in screen settings, lighting conditions and photography. 

These minor variations are considered normal and are not regarded as product faults. 

Approved returns must only be sent to the return address provided by Acre Living.

As many products are dispatched from different supplier warehouses across Australia, return addresses vary depending on the supplier and product. 

Please do not return goods to our office or to a supplier warehouse unless instructed to do so. 

Approved refunds or store credits will be processed after the returned goods have been received and inspected. 

Where a change of mind return has been approved, the applicable restocking fee and any freight charges will be deducted before the store credit is issued. 

Refunds under Australian Consumer Law will be processed using the original payment method wherever applicable.

As many of our products are dispatched directly from supplier warehouses, exchanges are generally processed as a return together with a new order. 

Our team will assist you with the most efficient option depending on product availability. 

If you're unsure whether your item is eligible for return, or you'd simply like some advice before submitting a request, we're here to help. 

Email: sales@acreliving.com.au

Our goal is always to provide a fair outcome while making the process as straightforward and transparent as possible. 

Thank you for choosing Acre Living. 

We're committed to providing quality furniture, lighting, homewares, outdoor living and garden products, backed by genuine customer service and support. 

If something isn't quite right, we'll do everything we reasonably can to help resolve it quickly and professionally.